Before putting forth the warrantee and return policy information a few things should be noted.We pride ourselves on building a great product.If our company didnt have an excellent reputation for product performance,reliability,durability and customer service you probably wouldnt be considering making a purchase with us. Always remember that we are dealing with parts that are being stressed way beyond their original structural and mechanical design capabilities.Product misuse,abuse and malfunctions elsewhere in the vehicle can also put additional sress on the transmission inducing component failure.We perform extensive research and development on all of our automatic transmissions to provide our customers with the strongest products available.Mechanical parts occasionally fail
and cause transmission failures.This is the nature of the beast. Always keep this in mind in the event of a failure.Starting from the date of shipment or purchase/pickup all transmissions have a 1 year warrantee against defects in material and workmanship.In the event of a problem with the purchased part you must obtain an RGA (returned goods authorization number)and return the transmission to us freight pre paid and with a copy of the original receipt of purchase.We will perform an inspection/test to verify a problem exists and either repair or replace it based on our discression.If the transmission is found to be defective because of improper use,misuse,improper assembly or by dirt or debris the customer will be required to pay for the necessary repair or replacement.All returned transmissions will be repaired or replaced and reshipped (freight pre paid by customer)to the original purchaser.There is absolutely no refunds on any transmission.There is a 20% restocking fee on any custom ordered transmissions,and in some cases absolutely no refunds on custom built transmissions that utilize specialized machining and or set ups .There is a 20% restocking fee on any canceled orders or merchandise returned for any reason with the exception of defective merchandise.All returned orders are liable for 100% of the shipping charges incurred regardless of the circumstances. CKPERFORMANCE cannot be held responsible for any personal injury or death,consequential damage,loss of revenue ,or labor costs that are the results of a transmission failure whether it be the result of a product defect,misuse,abuse,or malfunction of another vehicle system.CKPERFORMANCE in no way promotes the use of its competition transmission to be used in speed contests or dangerous driving practices on any local ,state ,or government property or roadway.